Delivery
Fast, Reliable and Discreet Delivery throughout Europe
Our mission is to offer you a delivery service that meets your expectations: fast, reliable and always discreet. Our priority is to get your products to you in the best conditions, wherever you are in Europe.
Delivery Areas and Delivery Times
We deliver throughout Europe, including all countries in the European Union as well as several countries outside the EU depending on the needs of our customers. Our logistics partners are carefully selected to offer you express delivery times adapted to each destination.
- delivery time :
- For major EU countries, your package will usually arrive within 24 to 48 working hours after shipping.
- For more remote areas, the delay may be from 48 to 72 hours.
- Some destinations outside the EU may require a little longer, but we are committed to offering you the shortest possible delivery time.
Our commitment to fast turnaround times ensures that you receive your order within optimal timeframes.
Same Day Shipping - Our Commitments
We know how important it is to receive your order quickly. That's why we have implemented rigorous logistics to ensure shipments as quickly as possible:
- Order before 2 p.m.: For any order validated before 2 p.m. (local time), shipping is done the same day, so you can benefit from express delivery times (excluding weekends and public holidays).
- Order after 2 p.m.: Orders placed after this time will be prepared and shipped the following business day, for equally fast shipping.
- Weekends and public holidays: Due to postal closures, orders placed during weekends and holidays will be processed the following business day.
Discreet and Secure Packaging
We understand that privacy is essential. That's why every order is carefully packaged to ensure discretion and security during transit.
- Discreet packaging: Our packages do not bear any indication of the contents or visible origin. They are anonymous and without specific mention to ensure reception in complete confidentiality.
- Reinforced packaging: We use sturdy materials and adequate packaging to protect the products, regardless of their type and fragility. This way, you will receive your order in perfect condition.
Shipping Rates and Tracking Options
Our shipping rates are tailored to each destination and calculated based on the weight of your order. You will be able to view the shipping costs before confirming your shopping cart.
- Order tracking: Each order has a unique tracking number, which will be sent to you by email as soon as your package is shipped. You will be able to track the progress of your order to your delivery address in real time.
- Assistance and support: If you have any questions about tracking or shipping your order, our customer service is available to help you and answer all your questions.
Frequently Asked Questions (FAQ) about Shipping
Q: How do I know if my order has been shipped?
A: As soon as your order is shipped, you will receive a shipping confirmation email with the tracking number, which you can use to track the progress of your delivery.
Q: Can I change the shipping address after placing an order?
A: If you need to change your address, please contact us as soon as possible. As long as the order has not been shipped, we will do our best to make the change. Once the package is taken over by the carrier, it can be more complex to make changes.
Q: What if I am not home at the time of delivery?
A: If you are not there when the delivery is made, the carrier will usually leave a delivery notice or email informing you of the re-delivery options. You will be able to reschedule a delivery or collect your parcel from a relay point, depending on the carrier's options.
Contact and Customer Support
Our team is available for any questions regarding delivery. We are committed to providing responsive and attentive customer service. Do not hesitate to contact us for:
- Information about your order or the status of your delivery
- Questions about rates and delivery areas
- Any other assistance to facilitate your shopping experience
We do everything we can to offer you fast, secure and discreet delivery!